Upgrade Journey - Rwandair, Fly the Dream of Africa

Needs & Special Assistance

Our team is trained to provide support and assistance to passengers with a variety of needs, including

Mobility assistance

If you have a vision or hearing impairment, we can provide you with special assistance to help you navigate the airport and board your flight. Our staff is trained in sign language and other communication methods to help you communicate with us and other passengers.

Vision or hearing impairments

Medical conditions

If you have a medical condition that requires special attention, please let us know. We can provide you with special seating arrangements, oxygen, or other medical equipment as needed. You may be required to fill out a medical form and send it to our medical team for review. Learn more here: LINK.

Oxygen facilities are not available in our aircrafts. Also we do not provide stretcher services on board

We understand that traveling can be stressful, especially for passengers with special needs. That`s why we strive to make your journey as comfortable and stress-free as possible. If you have any questions or concerns about the assistance we can provide, please don`t hesitate to contact us. We are here to help you every step of the way.